The Kanban view is also an incredibly significant aspect of Drag. So you have your Helpdesk, CRM, email, and Task Manager in one place: Gmail. Besides that, Drag centralizes your work, uniting all the tools you need in just one. It easy to use, with lots of features, but with the same appearance as Gmail, which allows your team to learn faster. It is a Gmail extension that offers everything you need to collaborate with your team. Example: Drag Appĭrag is more than just a shared mailbox. It’s possible to see if an email has already been responded to, avoiding any miscommunication. You receive all the emails in one single inbox on a shared mailbox, such as or Since this inbox is shared with lots of people inside the team, they can reply to emails logging in on their accounts.Īnother aspect of how a shared mailbox works is that everyone is entirely aware of the whole process of dealing with emails.
Usually, sales or support teams rely on shared inboxes the most, mainly because they deal with a high volume of emails daily. You can give access to everyone in a team to collaborate inside this interactive mailbox, and everyone is going to receive the same email in real-time. It consists of having a shared email address, not a shared account. Using collaborative email for business is the best solution to overcome the usual mess that individual inboxes cause. They are turning into a necessity for many companies worldwide. Shared mailboxes are becoming more than just a trend. It is merely a mail list for groups in which you can send and receive emails.
However, it has never been designed to be a collaborative tool. So basically, Google Groups is used for both the purposes you need to choose from. But since then, people are using Google Groups for other purposes, such as a shared mailbox. It was launched in 2001 to be a space for forums and where groups can share emails. Google Groups is one of the most used features for distribution lists. Because of that, sometimes there are duplicated answers, and some of the messages may even get no answer at all. The thing is that the other users don’t have access to the sent replies. Then when it’s time to reply to messages, the members usually do this using the team alias. This means that everybody in the team will receive the same emails at the same time. When you receive emails, they are replicated and sent to multiple members’ inboxes. It’s essential to understand how the dynamics of a distribution list work. These tools connect to Distribution Lists but offer an interface optimized for collaboration. That’s why nowadays, most tools, such as Help Desks or CRMs, integrate with distribution lists to avoid these problems. It causes miscommunication and a total mess on the workflow.
After all, when you collaborate within a team, you need to be aware of dealing with emails.įor example, if you receive answers from 30 people and you are part of the sales team, how would you handle all these emails as a team? Forwarding, copying these emails to the rest of the group, and creating long threads. However, you need to use an email list wisely. It is based on the communication “one-to-many,” “many-to-one,” or “many-to-many.” It allows you to do virtual meetings, group studies, debating groups, opinion polls, interviews, and many other utilities. What is a Distribution List?Ī distribution list is a feature of email applications that consists of creating a list of email addresses to send messages to them at the same time. This article will help you understand these email features meticulously, so you can make the right decision that will benefit your team’s workflow. E ach option has its pros and cons, and one may be more suitable for your company than the other. The big problem is that it is very common to get confused between these two options and choose a solution that is not fit-for-purpose.ĭistribution lists and Shared Mailboxes are very different from each other. There is no right answer to this question it depends on the needs of your business. shared mailbox, which one you should choose? A common doubt may be around your head when you start thinking about collaboration within a work team: distribution list vs.
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